Our policy regarding refunds for eSIM products and services
Since we deal with digital goods, we honor requests for refunds for the following reasons within 5 days of purchase:
If you do not receive a delivery email from us due to an issue with the mail, you are eligible for a refund. Depending on the price of the product, esimfly.net may require you to first submit proof that you have submitted a report to the mail service describing the missing item.
Although all our products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for approval of your refund request.
A request based on this reason is addressed on a case-by-case basis and is subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check all the related information described in the product detail before buying.
In the event of a refund, a transaction fee of $5 or 30% of the order value (whichever is greater) will be deducted from the refund amount.
Once a refund is approved, it may take up to 15 days from the date of request for refund approval.
If you have any questions or need further assistance, please contact our Support Team.
